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Operations Assistant

Job title: Bi-Lingual Client Care, Administrative and Operational Assistant
Department: Administration and Operations
Reports to: Administrative Director and Director of Operations

POSITION SUMMARY:

As the first point of contact, the Client Care Assistant plays a critical role in the daily client interactions and has a significant impact on how clients perceive the IPS brand. The Client Care Assistant liaises between the operations department and the client, and as such relies on their strong understanding of the IPS system and process to handle requests with ease and efficiency. This position requires excellent interpersonal skills and a pleasant, friendly nature to welcome clients and direct their requests. Excellent phone etiquette and ability to multitask is also essential to handle a large volume of calls on a daily basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reception & front-office duties:

The IPS Client Care acts as backup for the operations department and, therefore, needs to be trained and knowledgeable in or some or all of the following areas:

Factor SQL System

The Factor SQL application is the central software used to administrate IPS’ portfolio. Through training and personal initiative, it is required that the Client Care Assistant achieves mastery of the system.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Ability to operate in a standard office environment with standard office equipment.

How to Apply

IPS Invoice Payment System always welcomes qualified candidates to apply.

If interested in a career at IPS Invoice Payment System, please feel free to submit your resume to careers@invoicepayment.ca.


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